Moving FAQs | Frequently Asked Questions

Moving FAQs, Frequently asked questions, Spencer Removals

How do you quote for removals?

We offer a free in-person survey to all clients within a 35 mile radius to us. During this survey, a representative from our company will visit your home or office to evaluate factors such as the volume of belongings, special items requiring extra care, access points, and any specific concerns you may have. This allows us to provide you with an accurate quote tailored to your needs and ensures a smooth and efficient moving experience. It’s an opportunity for you to discuss your requirements in detail and address any questions or concerns you may have directly with a moving expert.

How much notice do you need?

The amount of notice required by a removal company can vary depending on factors such as the time of year, the size of your move, and the availability of the moving company. However, as a general guideline, it’s recommended to provide as much notice as possible to ensure availability and secure your desired moving date. Ideally, aim to contact a removal company at least 4-6 weeks before your intended move date, especially during peak moving seasons like summer. This allows the company to adequately plan and allocate resources for your move, ensuring a smoother and more efficient process. That said, many removal companies can accommodate last-minute moves if their schedule permits, so it’s always worth reaching out for availability even if your move is imminent.

Can you disassemble and assemble furniture?

Yes, many removal companies offer disassembly and assembly services as part of their moving packages. Trained professionals will carefully dismantle your furniture before the move to ensure it can be safely transported, and then reassemble it at your new location. This service is especially useful for large or bulky items such as bed frames and dining tables, as it helps to minimize the risk of damage during transit and ensures that your furniture is set up correctly in your new space. Be sure to inquire about this service when booking your move to ensure that your furniture needs are met efficiently and professionally. Please note on occasions we won’t offer this service if we think damages may be caused.

Do you offer a packing service?

We provide packing services to make your move as seamless as possible. Professional packers will carefully wrap and pack your belongings, ensuring that they are securely protected during transit. This service can save you time and effort, especially if you have fragile or valuable items that require special care. Additionally, opting for a packing service can help reduce the stress of moving by allowing you to focus on other aspects of your relocation. Be sure to inquire about packing options when booking your move to determine the best solution for your needs.

Are my belongings insured throughout the process?

At Spencer Removals we are fully insured, so your belongings are covered by our policy for the time when they are in our care. Specifically, this means that we will cover accidental damage and loss to any item from when we pick them up to load them on the van, to when we deposit them in your new house. Any damage incurred before or after these times will be down to your contents insurance to cover.

Do you do long distance house moves?

Yes, we offer both national and international removals to accommodate your long-distance moving needs. Whether you’re relocating to a different city within the country or embarking on an international adventure, our experienced team is equipped to handle the logistics of your move with efficiency and care. From coordinating transportation to navigating customs regulations, we strive to make your long-distance move as smooth and stress-free as possible. Contact us to discuss your specific requirements and to receive a tailored moving solution for your upcoming journey.

Will you put each moving box into the room of my choosing?

Yes, our removalists are committed to providing a hassle-free moving experience tailored to your preferences. Upon arrival at your new location, our team will carefully transport each moving box and furniture item to the designated rooms as specified by you. This ensures that your belongings are placed exactly where you want them, saving you time and effort in the unpacking process. Simply communicate your room layout and preferences to our team, and we’ll take care of the rest, ensuring a smooth transition into your new space.

Do you offer storage?

Yes, we understand that sometimes the timing of a move doesn’t align perfectly, or you may need temporary storage solutions during your relocation process. That’s why we offer storage options to accommodate your needs. Our secure storage facilities provide a safe and convenient place to store your belongings for short or long-term periods. Whether you require storage for a few days, weeks, or months, we have flexible options available to suit your requirements. Rest assured that your items will be stored in a clean, climate-controlled environment, giving you peace of mind during your transition. Contact us to learn more about our storage services and how we can assist you with your moving and storage needs.